Refund Policy

Refunds are evaluated based on the stage of the project, the amount of work already completed, costs already incurred, and the terms agreed upon before work began.

A request for a refund does not automatically guarantee that the full amount paid will be returned. Work that has already been completed, delivered, approved, or made available to the client may be considered earned and non-refundable.

• Refund requests are reviewed individually.
• Completed work is generally not refundable.
• Approved milestones are normally considered completed.
• Third-party fees and external costs may not be refundable.
• Any approved refund may be reduced by the value of work already completed.

Some projects may require an upfront deposit, advance payment, or funded milestone before work begins.

Deposits reserve project time, cover initial planning, research, communication, setup, and other early-stage work. Once work has started, the deposit may become partially or fully non-refundable depending on the amount of work already completed.

A partial or full refund may be considered in circumstances where work has not been completed as agreed and a reasonable opportunity to resolve the issue has already been provided.

• Work has not started after payment and the project is cancelled before resources are committed.
• A mutually agreed project cannot proceed for reasons unrelated to client delays or missing requirements.
• A duplicated payment has been made accidentally.
• A payment has been made in error and no work has been performed against it.
• Both parties mutually agree that a refund is the most appropriate resolution.

Refund eligibility depends on the circumstances of the specific project and should not be interpreted as an automatic right to a refund.

Payments may be considered non-refundable once substantial work has already been completed or delivered.

• Research, strategy, planning, discovery, and consultation already completed.
• Wireframes, concepts, user flows, UI designs, prototypes, or design systems already delivered.
• Development work, configuration, setup, or integrations already performed.
• Milestones that have already been approved or accepted.
• Custom work created specifically for the client's project.
• Urgent, expedited, or priority work that has already been performed.
• Third-party purchases, licenses, subscriptions, fonts, stock assets, plugins, hosting, or external service fees.

If part of a project remains incomplete, any refund that is approved may apply only to the uncompleted portion of the project rather than the full payment amount.

Either party may request to end a project when continuing is no longer practical. In that situation, payment will be reviewed based on the work completed up to the cancellation date.

If a client cancels after work has started, payment for completed work remains due. Any unused portion of prepaid fees may be reviewed for a possible partial refund.

A project may also be considered abandoned if the client does not provide required feedback, content, approvals, access, or communication for an extended period.

Revision requests are not normally grounds for a refund when the project has been delivered within the agreed scope.

Where revisions are included in the project scope, reasonable revision opportunities should be used before requesting a refund.

• Revisions must remain within the originally agreed project scope.
• Major changes in direction may require an additional quote.
• Additional pages, features, screens, or deliverables are considered scope changes.
• A change in personal preference after approval does not automatically qualify for a refund.
• Approved design stages may be treated as completed milestones.

Projects may sometimes be completed through third-party marketplaces or payment platforms such as Upwork, Fiverr, or other service providers.

Where a transaction is processed through a third-party marketplace, that platform's payment, dispute, escrow, cancellation, and refund rules may also apply.

If those platform rules conflict with this policy for a payment processed through their system, the applicable platform rules may take priority.

Design files, prototypes, development files, source files, documents, templates, systems, and other digital deliverables cannot be physically returned after they have been supplied.

For that reason, payments related to delivered digital work are generally non-refundable once the files or access have been provided, particularly when the client has downloaded, used, approved, published, or transferred the work.

If a refund is approved, it will normally be returned through the original payment method or through the platform where the payment was received.

Processing times may vary depending on the payment provider, bank, card issuer, marketplace, or transaction method.

• Platform or payment processing fees may be non-refundable.
• Currency conversion differences may affect the final amount received.
• Bank processing times are outside my direct control.
• Refunds will not normally be sent to an unrelated payment account.

If you are dissatisfied with a project, please raise the issue before initiating a payment dispute or chargeback whenever possible.

The preferred approach is to review the agreed scope, identify the specific concern, and determine whether revisions, additional clarification, partial completion, or another reasonable resolution can address the issue.

Fraudulent or unjustified payment disputes may be challenged using project records, communications, approvals, delivery evidence, and other relevant documentation.

This Refund Policy may be updated from time to time to reflect changes in services, project processes, payment methods, or business requirements.

Updates will apply from the effective date displayed on this page unless a separate written project agreement specifies otherwise.

If you believe a payment issue requires review, please contact me with your project details, payment information, and a clear description of the concern.

I'll review the request based on the project scope, work completed, payment history, and any agreement associated with the project.